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Frequently asked questions

Here are some common questions we get. Hopefully these will answer all your questions, but if not, please reach out to us.

What is a home warranty?

An innovate home warranty is a contract that agrees to provide a homeowner with discounted repair and replacement services for items in the home that are considered covered and fail due to normal wear and tear

What’s covered?

Items available for coverage typically include: central air conditioning systems, central heating systems, kitchen appliances, clothes washer and dryer, plumbing system, electrical system, hot water heater.

Is everything covered under the warranty?

There are some items and services that are not available for coverage. Non-mechanical items such as windows, walls and doors, fireplaces are not covered. Innovate Home Warranty is not responsible for normal maintenance services such as replacing the filter in your furnace or periodically flushing the sediment build-up through your water heater. Failure to do these basic things will cause damage to your systems. If a system has not been maintained, innovate Home Warranty is not responsible for the repair. Improper installation and pre-existing conditions are also excluded.